Return or exchange of a purchase made in SCCursale

For security reasons, any security equipment cannot be returned. This includes, but is not limited to harnesses, carabiners, quickdraws, process apparatus, straps, ropes, protections, helmets, etc.

The return or exchange of a product can be made in store inside a period of 30 days of purchase.

Le return or exchange can be made to one of the following branches:

Pierre-Bertrand
Where the item was bought
Where the same article is sold

Following the return check and the conditions are met, a store credit will be offered to you or your original payment method will be credited.

For an exchange, the difference between the price paid and the current price will be responsible, credited or reimbursed as the case may be.

Conditions of the article

For the return or exchange of an article to be accepted, it must:

be in its original state (not used)
have all its components (not altered)
be sold at regular or promotional prices (not liquidated)
be in its original packaging
have your original labels
be clean (unwashed)

The store reserves the right to refuse any return which it will be able to judge non -compliant.

Warranty

For a return request for a product due to a manufacturing defect, use the following form: https://boutique.delirescalade.com/garantie